General conditions
Pursuant to Article 295 of the Civil Obligations Act Novalja turist d.o.o, Matice hrvatske 12, 53291 Novalja, PIN: 91689172831, ID CODE: HR-AB-53-020048250 (hereinafter: the Agency), represented by the member of the board Giuliano Matas adopts the following,
GENERAL TERMS AND CONDITIONS
of accommodation booking
I GENERAL
Article 1.
These General Terms and Conditions of Accommodation Booking regulate mutual relations of the Agency and its business partners, i.e. guests, provides the guiding principles of accommodation booking through the Agency and the use of the accommodation. Guests are obliged to comply with the provisions of these General Terms and Conditions.
II BOOKING
Article 2.
Requests for accommodation and bookings are received in electronic/written form or personally in the offices of the Agency. A previously agreed advance payment has to be made for booking and all transaction fees are paid by the customer. After receiving the payment, the Agency sends a voucher which serves as the confirmation of the booking and must be shown during check in. Total amount payable is reduced for the amount of deposit received. Remaining amount is paid on the date of arrival, before entering the apartment.
III PAYMENT
Article 3.
Travel Agency “Novalja turist” accepts cash payments made by payment slips for guests from Croatia and by payment order for international transactions, but credit card payments as well:
--MASTER CARD--
--VISA--
IV ARRIVAL AND DEPARTURE OF GUESTS
Article 4.
Immediately after arrival, a guest is obliged to give his/her identity card or passport to the owner of the rented unit and/or to the Agency, which is required for registration in Tourist Office, and to inform us about his/her expected time of departure. The Agency is not open 24/7 and there is no reception desk. Customers who fail to check in until 23:00 will be received tomorrow morning, when the office is opened. Guest check in takes place between 12:00 and 23:00. Guests are allowed to enter the apartment after 15:00 and must leave by 09:00 a.m. It is possible to extend the stay if specific conditions are met and for additional fee. These provisions apply if there is no different, previous agreement with the Agency.
V OBLIGATIONS OF A GUEST
Article 5.
A guest is obliged:
- to have a valid travel document
- to comply with house rules and rules of conduct in accommodation facilities and to cooperate with service providers to mutual satisfaction
- after arriving at the destination, to provide a voucher received from the Agency to the renter,
- to pay the remaining booking fee to the Agency or the owner, according to the agreement made at that time,
- take care of the inventory, equipment and furniture
- be liable for own actions and suffer the consequences in case of any irregularities
VI DAMAGE
Article 6.
- Security deposit is 100 EUR per apartment . All guests are obliged to pay this amount at reception desk of the Agency or directly to the renter.
- Security deposit is returned on the last day of stay, after inspection of the unit, and only if no damage has been determined (in the building, on the terrace/balcony, in the parking). If the security deposit is not sufficient to cover the damages, guests are obliged to pay the full amount of damages.
- If a guest refuses to pay the security deposit, the Agency or the renter are entitled not to provide the accommodation.
- The apartment must be left as it was before use, with washed dishes and without garbage. Otherwise, the guest will have to pay for cleaning costs.
- When guests enter the accommodation unit for the first time, they are obliged to report to the Agency all the irregularities observed regarding furnishing or cleanliness. If they fail to do so, later complaints will not be upheld. If a guest leaves the accommodation unit without allowing the Agency to eliminate the cause of his/her complaint or to find adequate replacement accommodation, he/she is not entitled to a refund.
- Guest is obliged to take proper care of his/her property and bears responsibility for any theft, loss or damage of property left without supervision. The Agency and the owner cannot be held liable for damaged, destroyed or lost luggage, or for theft of any valuables from the accommodation.
VII CANCELLATION
Article 7.
If a previously paid accommodation is cancelled, refunds are made only in case of death or illness, proved by medical certificate, and only if cancellation has been notified at least 14 days before arrival. Money is not returned immediately at the office, but by payment to current account after receiving the medical or death certificate.
VIII INFORMATION
Article 8.
All guest must read these General Terms and Conditions. By confirming the booking and making the advance payment or full booking fee, they confirm that they agree with the above Terms and Conditions.
IX COMPLAINT PROCEDURE
Article 9.
All customers have a right to make a complaint regarding the quality of our services. Guests can file written complaints to the following address:
Matice hrvatske 12, Novalja
or personally in the offices at:
Lokunje 1, Novalja
and also by fax: 053/661-859
and by e-mail: info@novaljaturist.com
The Agency undertakes to provide a written decision on the complaint within 15 days from the date complaint has been received.
X TRANSITIONAL AND FINAL PROVISIONS
Article 10.
Any
disputes that arise from the business relationship between the Agency
and the partner, i.e. customer, shall be resolved amicably, and if
they cannot be resolved in such manner they will be finally settled
by competent court in Rijeka. These General Terms and Conditions will
be displayed on the notice board in the Agency offices, as well as on
the website of the Agency: http://www.novaljaturist.com/
GENERAL TERMS AND CONDITIONS
of travelling
INTRODUCTION
Novalja
Turist, as the tour organizer, guarantees that your package will be
in accordance with the description you received. Contents of the tour
will be realized fully and as described, except in case of occurance
of force majeure event (war, unrest, strikes, terrorist acts,
sanitary problems, natural disasters, government acts, etc.)
SINGING UP AND CONCLUSION OF CONTRACT
During
a parent- teacher meeting, a teacher will put a proposal for parents’
vote, and after the vote, parents have to confirm if their child is
going to travel or not. During the sing up, a passenger is obliged to
provide all information or documents required for certain tour
program. A passenger guarantees that he provided Novalja turist all
correct and valid information required to realize the tour. During
the sign up, a customer/passenger may pay the entire cost of the tour
in three instalments in January, February and March (unless otherwise
provided by the contract), and the entire amount has to be paid at
least 14 days before the start of the tour. By signing a Contract and
making an advance payment, a passenger confirms that he has been
informed about the program and conditions of travel and that he fully
agrees with them. In this way, everything provided by these terms and
conditions becomes a legal obligation of the passenger and Novalja
Turist. Contract is considered binding when it is signed by a
director of Novalja Turist travel agency and a passenger (SIGNED BY
PARENTS OF THE CHILD WHO IS TRAVELLING), and after the passenger pays
the entire price or part of the price and provides guarantees that
the remaining amount will be paid before the agreed date.
TOUR CONTENTS AND PRICE
Tour,
i.e. tour price, includes everything specified by Novalja Turist in
the contract and in the offer in the part “tour price includes”.
Special services mean services not included in tour price, so they
are paid additionally by the passenger. Novalja turist reserves the
right to increase published prices in case accommodation, food,
transport and other services are increased, or in case the number of
passengers is below the minimum number of passengers specified in the
program.
CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation
facilities, restaurants, transport vehicles and etc. are described in
accordance with the official categorization applied by local tourist
organization at the time the program is published. Accommodation,
food and service standards at specific locations and in various
countries are different and cannot be compared to each other.
Information that a passenger receives at sales point cannot create
more obligations of the organizer than the information specified in
the tour program.
TOUR CHANGE
Novalja
turist can make subsequent changes to the program, in case of
extraordinary events and if such change cannot be avoided.
RIGHT OF NOVALJA TURIST TO CANCEL
Novalja
turist may cancel a tour, if an insufficient number of passengers
sings up for the tour. The organizer specifies a minimum number of
passengers for every tour. Novalja turist is obliged to inform all
passengers about cancellation at least 14 days before the start of
the tour and to return them the entire amount they have already
paid.
CANCELLATION BY A CUSTOMER
A
customer may cancel a tour or transfer it to another person, because
when a tour is paid, 35% of the total price is retained by the
Agency.
TRAVEL INSURANCE
According
to the Law on Provision of Travel Services, Novalja turist entered
into agreement on Accident insurance, Liability insurance, Security
deposit insurance with Kvarner Vienna Insurance Group d.d., Novalja
office, M.Marulića 15, 53291 Novalja.
OBLIGATIONS OF NOVALJA TURIST
Novalja
turist is responsible to provide services and select a service
provider with due diligence of a good tour organizer, as well as to
take care of the rights and interest of customers in accordance with
good practice of tourism industry. Novalja turist is obliged to
provide services from specific tour in its offer and is liable to the
customer in case of failure to provide full or partial service.
Novalja turist is not liable for any changes and default caused by
force majeure (see Introduction), as well as by delay of transport
vehicles for which the carrier cannot be liable according to the
applicable legislation and international conventions. In all cases
the passenger bears all additional costs.
JURISDICTION
If
a passenger is not satisfied with Novalja Turist decision about his
complaint, he has the right to court arbitration. Such arbitration
will be held before competent court in Rijeka.